Return Policy

We understand that sometimes returns are necessary. We want to ensure that you have a hassle-free experience when it comes to returning your purchased products at Anua products.

Our return policy is designed to be fair and transparent, providing you with peace of mind when making a purchase from our website. Please take a moment to familiarize yourself with the following guidelines:

Eligibility
Our return policy applies only to products purchased directly from Anua. If you have purchased Anua products from other retailers, please refer to their respective return policies.

Timeframe
You have 14 days from the date of purchase to initiate a return for eligible items.

Condition of the Product
To be eligible for a return, the product must be unused, unopened, and in its original packaging. We cannot accept returns on products that have been used or tampered with due to hygiene and safety reasons.

Return Process
To initiate a return, please email our support team at contact.anua.us@gmail.com within the 14-day timeframe mentioned above. Kindly provide your order details and reason for the return in your email so that we can assist you promptly.

Return Shipping
The cost of shipping for returns will be borne by the customer unless there was an error on our part or if the product arrived damaged or defective.

Refunds
Once we receive your returned item and verify its eligibility, we will process your refund within 1-2 working days back to your original method of payment.

Please note that certain items may not be eligible for returns due to their nature or specific regulations set by manufacturers or health authorities.

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact us at contact.anua.us@gmail.com. Our dedicated support team is here to assist you throughout the process.

Thank you for choosing Anua. We appreciate your trust in our products, and we strive to provide you with the best possible customer experience.