FAQs

Frequently Asked Questions (FAQs)

Welcome to the Anua FAQ section. We’re here to make your shopping experience smooth, joyful, and hassle-free. Below you’ll find answers to some of the most common questions asked. If you need additional help, feel free to reach out to our friendly support team anytime.

1. How long will it take to receive my order?
Answer
We process orders within 1–2 business days. Standard delivery takes 3–7 business days depending on your location. You’ll receive a tracking number once your order ships so you can follow it every step of the way.

2. Do you offer free shipping?
Answer
Yes! We offer standard shipping on all orders over $9.99 domestic and $49.9(International). For orders below this, a small shipping fee applies, which will be shown at checkout.

3. How can I track my order?
Answer
Once your order ships, we’ll send you an email with a tracking link. You can also log into your account to check your order status anytime.

4. Can I change or cancel my order after placing it?
Answer
We process orders quickly to ensure fast shipping. If you need to change or cancel your order, please contact us within 12 hours of placing it, and we’ll do our best to accommodate your request.

5. Is it safe to shop on your website?
Answer
Absolutely! Our store uses SSL encryption to protect your personal and payment information. We accept all major credit cards, PayPal, Apple Pay, and Google Pay for secure transactions.

6. Can I return items bought on sale?
Answer
Yes, sale items can be returned within 30 days unless marked as final sale. We want you to shop confidently, knowing your satisfaction matters to us.

7. How do I contact customer service?
Answer
We’re here to help! You can reach us by contact or Contact Form (ZZZ) or Social Media DM. Our friendly team replies within 24 hours (Mon–Fri).

8. Do you offer discounts or first-time shopper deals?
Answer
Yes! Sign up for our newsletter to receive 10% off your first order plus early access to exclusive sales and pet care tips.

9. Where are your products shipped from?
Answer
Our products are shipped from multiple warehouses within the US and UK to ensure faster delivery times. The warehouse used depends on product availability and your location.